Hilton Dubai Careers – Front Desk Agent

Job Description:

A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Job Responsibilities:

• Demonstrate a high level of customer service at all times
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Assist other departments, as necessary
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Comply with hotel security, fire regulations and all heath and safety legislation
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Follow company brand standards
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Job Requirements:

• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Excellent grooming standards
• Positive attitude and good communication skills both written and verbal
• European or Mandarin language spoken
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Commitment to delivering a high level of customer service
• Working knowledge of a European language or Chinese
• Luxury hospitality experience in a similar role

Qualification & Experience:

• Previous experience in Middle East
• Previous experience in Front Desk ideally in a luxury of 5 star hotel

Job Details:

Company: Hilton

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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