Sunday , May 19 2024

Hilton Careers – Luggage Porter

Website Hilton

Job Description:

As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

Job Responsibilities:

  • Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
  • Ensure messages and faxes are regularly delivered throughout the day
  • Maintain public areas and all equipment in immaculate condition
  • Greet all guests in public areas and rooms in a warm manner
  • Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
  • Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
  • Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
  • Communicate with Security regarding any unattended luggage
  • Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
  • Ensure that individual customers and Groups receive fast, efficient and friendly service

Job Requirements:

  • Ability to work on own and as part of a team
  • Previous experience in similar role
  • Ability to work under pressure
  • Excellent grooming standards
  • Commitment to respond to Guest requests and deliver high levels of service
  • Positive attitude and communication skills
  • Previous experience working within a hotel
  • Ability to work flexible hours

Job Details:

Company: Hilton

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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