Hilton Careers – Luggage Porter

Job Description:

As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

Job Responsibilities:

• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
• Ensure messages and faxes are regularly delivered throughout the day
• Maintain public areas and all equipment in immaculate condition
• Greet all guests in public areas and rooms in a warm manner
• Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
• Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
• Communicate with Security regarding any unattended luggage
• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
• Ensure that individual customers and Groups receive fast, efficient and friendly service

Job Requirements:

• Ability to work on own and as part of a team
• Previous experience in similar role
• Ability to work under pressure
• Excellent grooming standards
• Commitment to respond to Guest requests and deliver high levels of service
• Positive attitude and communication skills
• Previous experience working within a hotel
• Ability to work flexible hours

Job Details:

Company: Hilton

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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