
Website H&R Block
Job Description:
- Helping others is what we do best at H&R Block, which means you’ll get to see the impact of your work firsthand. You won’t prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose—to provide help and inspire confidence in our clients and communities everywhere.
- You’ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.
Job Responsibilities:
- Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit
- Team Leader and District General Manager as necessary
- Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District
- General Manager as necessary
- Lead daily huddles and communicate essential information to office associates
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Serve as point of contact for onsite escalated client service concerns
Job Requirements:
- Demonstrated ability to work independently with minimal supervision
- Computer proficient with the ability to use MS Office
- Customer-centric mindset and strong communication skills
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Passionate, determined, resilient under stress and a will to win attitude
Qualification & Experience:
- Prior experience working in customer service or similar role
- High school diploma / equivalent or higher
Job Details:
Company: H&R Block
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Philadelphia, PA, US
Application Deadline: N/A
careersvite.com