Geek Squad Consultation Agent – Best Buy Job

Job Description:

Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue. It’s the Consultant Agent’s mission to ensure no client is ever left unserved or underserved.

Job Responsibilities:

• Positively engage with the client during the check-in and check-out process
• Ask probing questions, listen and record details, and offer an accurate time estimate for next steps
• Monitor queues and provide status update to clients
• Clearly communicate with team members
• Support Geek Squad efforts to protect the world, one device at a time

Job Requirements:

• Ability to work a flexible schedule inclusive of holidays, nights and weekends
• Ability to work successfully as part of a team

Qualification & Experience:

• Experience actively using and learning about customer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment

Job Details:

Company: Best Buy

Vacancy Type:  Full Time

Job Location: Fox Point, WI, US

Application Deadline: N/A

Apply Here

careersvite.com