
Website Nordstrom
Job Description:
The Credit Fraud Team helps protect our customers from all aspects of fraudulent activity on their accounts. They do this by leveraging industry standard fraud detection tools, real-time data and, most importantly, well-honed critical thinking skills, excellent “in the moment” decision making ability and exceptional customer service. Our fraud specialists collectively have saved Nordstrom and our customers tens of millions of dollars a year in fraud losses…annually!
Job Responsibilities:
- Strive to stop fraud before it happens
- Detect fraud and deliver top-notch experience for our customers
- Advocate for our customers when they experience fraud, provide education and support
Job Requirements:
- Excellent verbal and written communication skills
- Ability to handle a high volume of calls with detail and accuracy, while delivering excellent customer experience
- Initiative, ability to act proactively, and employ creativity to find solutions to complex problems
Qualification & Experience:
- Proven critical thinking skills including ability to identify fraud trends quickly
- 1+ year of Nordstrom Card Services or Account Services experience (preferred)
- 6+ months customer service related experience; or equivalent combination of education and experience
Job Details:
Company: Nordstrom
Vacancy Type: Full Time
Job Location: Centennial, CO, US
Application Deadline: N/A
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