Fraud Specialist – Nordstrom Hiring

Job Description:

The Credit Fraud Team helps protect our customers from all aspects of fraudulent activity on their accounts. They do this by leveraging industry standard fraud detection tools, real-time data and, most importantly, well-honed critical thinking skills, excellent “in the moment” decision making ability and exceptional customer service. Our fraud specialists collectively have saved Nordstrom and our customers tens of millions of dollars a year in fraud losses…annually!

Job Responsibilities:

• Strive to stop fraud before it happens
• Detect fraud and deliver top-notch experience for our customers
• Advocate for our customers when they experience fraud, provide education and support

Job Requirements:

• Excellent verbal and written communication skills
• Ability to handle a high volume of calls with detail and accuracy, while delivering excellent customer experience
• Initiative, ability to act proactively, and employ creativity to find solutions to complex problems

Qualification & Experience:

• Proven critical thinking skills including ability to identify fraud trends quickly
• 1+ year of Nordstrom Card Services or Account Services experience (preferred)
• 6+ months customer service related experience; or equivalent combination of education and experience

Job Details:

Company: Nordstrom

Vacancy Type:  Full Time

Job Location: Centennial, CO, US

Application Deadline: N/A

Apply Here

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