Job Description: As an Operations and Risk Portfolio Manager for Capital One’s Experience Design organization, you will apply your process, risk management and analytical skills to build and manage key operational reporting and measurement tools, routines and standards to drive operational and risk maturity within the organization. You will be responsible for developing and deploying best-in-class resources and processes for design associates and leaders within the organization that drive efficiency, promote productivity and enable effective cross-organizational decision-making. You will be responsible for front line risk management practices to identify, measure, monitor, control, and report risks within our risk appetite. Job Responsibilities: Connecting with design operations and chiefs of staff communities by learning, sharing, and teaching, as well as participating in the internal Community of Practice Maintaining all operations metrics, reporting, feedback and routines: Driving momentum by creating transparency to the overall operations portfolio Own drafting and reviewing materials for senior management, and other governance activities Overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points Designing, streamlining and automating organization-wide operational processes to simplify and enable associates and leaders to focus on their work Developing and deploying a communications and education strategy for operational change within Experience Design Assist and drive project and program delivery, including project and process management, reporting, and stakeholder engagement Working with partners and teams across various geographies Identify, standardize and scale operations best practices, specifically with respect to risk management and overall metrics and reporting Building and maintaining strong working relationships by collaborating with local and enterprise-wide risk, human resources, technology and learning and development partners, as well as business teams to uncover customer and business needs Establish consistency of terminology and standardized reporting at TOH and across XD business units in collaboration with key partners Job Requirements: Familiarity working with design, creative or analytics teams Experience managing multiple large portfolios of work Comfortable managing cross-channel and cross-organizational experiences Familiarity with design thinking and project management methodologies and tools Comfortable working with Risk, HR, Finance, Learning, and Strategy partners Qualification & Experience: Experience with design research and data privacy/management practices At least 5 years of experience with program or process management At least 3 years of experience with communications and change management Job Details: Company: Capital One Vacancy Type: Full Time Job Location: Richmond, VA, US Application Deadline: N/A Apply Here careersvite.com
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