Follett Jobs – Assistant Store Manager

Job Description:

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues.

Job Responsibilities:

• Receive, verify and unload orders as necessary.
• Stock shelves and take inventory per Store schedule.
• Performs onboarding procedures for new hires.
• Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Greet customers and answer phones and provide information, direct callers and resolve escalated issues.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.

Job Requirements:

• 1 – 3 years years of experience
• General Computer Skills

Qualification & Experience:

• 1 — 3 years retail or bookstore experience preferred.
• Prior supervisory experience preferred. Computer literacy required. Ability to organize and prioritize workload. Effective verbal and written communication.
• Associate’s Degree or equivalent is preferred.

Job Details:

Company: Follett

Vacancy Type:  Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here

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