FedEx Job Application – Ops Manager

Job Description:

This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Manager may also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations.

Job Responsibilities:

• Participates in the development of and responsible for administering company safety strategies and programs
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Mentors and develops critical skill sets for new and/or less-experienced Operations Managers
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives

Job Requirements:

• Proven ability to apply sound business judgment to establish and accomplish goals
• Ability to inspire a shared vision and empower and motivate a team
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to effectively provide employees instruction on process and practice
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to mentor, coach and act as a knowledge resource to other employees.
• Ability to read, interpret and draw conclusions from numerical data and written information
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups

Qualification & Experience:

• 6 months experience working in a fast-paced environment such as retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions OR
• Supervisory experience OR
• Prefer candidates with a Bachelor’s degree
• 6 months experience as a Package Handler at FedEx Ground OR
• Military experience with honorable discharge OR
• High school diploma or GED required; Bachelor’s degree preferred.
• Certification program or Associate’s degree in a related area or 2+ years of college courses towards a degree (in lieu of experience)

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Nashville, TN, US

Application Deadline: N/A

Apply Here

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