Job Description: The Analyst, Research II is responsible for utilizing R-Log or designated WMS in conjunction with all available systems/data bases to reconcile discrepancies and escalates throughout the business so they can be processed. The resolving of discrepancies is to be done in a timely fashion in order to meet SLA metrics for time in the facility. Job Responsibilities: Assist in determining root causes of the discrepancies or SLA misses along with recommendations to prevent them, and report that information to the Operations Manager and Customer. Provide reports to Supervisor detailing errors, improper scans and misses by shift to drive accountability. Maintain the flow of product by resolving them in FIFO or Prioritization order. Research and resolve discrepancies and escalations accurately using all available resources. Understand and meet all customer quality goals. Communicate repetitive errors and problems to the Inventory Control Manager. Implement and promote continuous improvement warehouse and inventory functions utilizing established quality processes (ISO, account, etc) and through active participation in High Performance Work Teams. Maintain a good relationship with accounts by responding to all inquiries in a courteous and efficient manner. Report feedback to management, including any signs of dissatisfaction. Communicate resolution and completion of prioritized orders to the customer and management. Job Requirements: Strong team player. Effective communication and PC skills required. Strong problem solving and communication skills. Leadership skills. Customer service driven. Ability to follow policies and procedures. Ability to read, write and interpret information. Ability to add, subtract, multiply and divide. Ability to use hands to finger, handle, or feel. Ability to sit/walk/stand for up to 8 hours per day. Qualification & Experience: At least 1 year of warehouse experience including computer skills. High school diploma or GED and 1-4 years of relevant experience. Job Details: Company: FedEx Vacancy Type: Full Time Job Functions: Research Job Location: Jackson, MS, US Application Deadline: N/A Apply Here careersvite.com
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