Thursday , May 6 2021

End User Technician – Ameren USA Careers

Website Ameren

Job Description:

  • Installs, repairs and performs preventative maintenance on mobile equipment, PCs, 1-to-1 communication systems, servers, registers and location-specific peripheral equipment.
  • Performs installations, upgrades and may perform backups of software and hardware applications.
  • Troubleshoots software and hardware failures and identifies network problems when they relate to mobile equipment, PCs, 1-to-1 communication systems, servers, registers and location-specific peripheral equipment. May assist Network Administrator with troubleshooting of networks.

Job Responsibilities:

  • Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.
  • Receives none to minimal instructions on routine work, general instructions on new assignments.
  • Manages inventory independently and establishes min-max levels; submits requisitions to procurement to order spare parts.
  • Coaches less experienced co-workers and provides feedback to enhance skills, knowledge and work performance.
  • Provides customer support with advanced diagnostic and collaborating to problem solve; Documents all pertinent problem-related information through to final resolution.
  • Support other teams by assuring hardware requests follow company standards and support current software and security requirements.

Job Requirements:

  • Security screening required for Callaway Energy Center access
  • Thorough knowledge of PC operating systems, servers, registers and peripheral equipment and 1-to-1 communication systems
  • Ability to recognize trends to acknowledge and raise issues.
  • Technical certification required.
  • Proficiency with systems such as ORACLE, TRIS, DOJM, EMPRV, GCAM/MAXIMO, CDIS, EADMS, ROD, ArcGIS, Clearion preferred.

Qualification & Experience:

  • 2+ years of experience in desktop support, customer service or relevant work
  • Will consider candidates without a degree if they show/demonstrate having additional 2+ years of equivalent, relevant experience in tools, systems and initiatives leveraged by Ameren.
  • Associate degree required, preferably in computer science or related field.

Job Details:

Company: Ameren

Vacancy Type:  Full Time

Job Location: Fulton, MO, US

Application Deadline: N/A

Apply Here

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