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Website Duke Energy
Job Description:
- Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and pointing them in the right direction?
- If so, Duke Energy is looking for YOU!
- In addition to a starting rate of $16.00/hour, this position includes an incentive program with the opportunity to earn extra dollars in your paycheck!
Job Responsibilities:
- Thinking on your feet and learning in an ever-changing environment
- Handling your customer’s needs with integrity and empathy in one transaction
- Working on your own initiative and participating fully as part of a team under the guidance of a coach
- Being an engaged customer advocate
- Adapting to constant change, i.e. program offerings, computer tools, process changes
- Actively engaging and participating in training and weekly coaching sessions
- Being your best, on purpose, every time
- Managing your time, recording it accurately and inputting it according to the company’s quality standards
- Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions
- Meeting or exceeding performance targets
- Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
- Arriving on time and adhering to your schedule
Job Requirements:
- Willingness to work in an environment that requires 100% phone-based customer interaction
- Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
- Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
Some college or college degree - Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
- Ability to work a flexible work schedule as described in the General Job Information section
Qualification & Experience:
- One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face
- Experience promoting products and services in a call center environment
- High School Diploma or GED, obtained at time of application submission
- 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center
Job Details:
Company: Duke Energy
Vacancy Type: Full Time
Job Functions: Customer Service
Job Location: Terre Haute, IN, US
Application Deadline: N/A
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