Disney World Careers – Senior HR Associate

Job Description:

The Senior HR Associate balances leading process and project work with handling more difficult HR work and/or requests from GHRO EMEA employees and leaders. They also support the Regional Manager on the management of the team. They serve as the direct feedback loop to recommend process adjustments related to escalations or delays in SLA’s. Additionally, they are responsible for administering quality assessments to ensure accuracy and to minimize risk.

Job Responsibilities:

• Research and resolve issues.
• Respond to difficult or complex situations via all Global HR Operations service delivery channels.
• Handle escalated customer and client inquiries and transactions including executives
• Update Knowledge Management to provide accurate information to requestors.
• Respond and utilize the case management tool to document the details of employee inquiry information and coach others on the correct approach
• Develop, Lead and execute process changes based on escalations or defects. Including getting agreement on those changes by leaders and key partners

Job Requirements:

• Previous work experience in an employee services
• Arabic language
• Previous HR experience
• Bachelor’s degree or equivalent work experience

Qualification & Experience:

• Partnering skills
• Demonstrated ability to understand and apply legislation, policies, and procedures applicable to country and region
• Strong organizational and time management skills with the ability to multi task and prioritize competing priorities in a fast paced environment
• Very strong verbal and written communication skills as well as telephone, and email etiquette skills
• Demonstrated excellence in service
• Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes
• Attention to detail
• Demonstrated computer efficiency within a Windows environment
• Problem solving and decision making skills

Job Details:

Company: The Walt Disney Company

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

careersvite.com