Job Description: This role focuses on providing inquiry services, transactional and administrative support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a large quantities of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems Job Responsibilities: Recognize and escalate customer issues by reviewing individual case history Research and resolve issues according to defined scope and in alignment with local and regional legislation Transact high volumes of inputs and changes to the HRIS system on a daily basis Respond in, and utilize, case tool to document the details of employee inquiry information Respond to a large volume of inquiries on HR- related topics Maintain employee documentation in the HR database Utilize knowledge management tools to provide accurate information to employees across the region on a wide range of topics in the employee life cycle, from induction to off boarding Conduct routine transactions specific to role following the standard operating guidelines Provide excellent and efficient customer service Responsible for drafting employee paperwork and ensuring signatures are gathered accordingly Review routine reports and follow up or escalate on inconsistencies Job Requirements: Previous work experience in ideally in a HR administration/HR Operations/Customer Service Centre role Ability to multi task and prioritize/handle competing priorities in a fast paced environment Very strong verbal and written communication skills as well as telephone and email etiquette skills Qualification & Experience: Demonstrated ability to handle confidential information Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes Experience in working with HR Information Systems software e.g. Workday, SAP, Service Now Job Details: Company: The Walt Disney Company Vacancy Type: Full Time Job Location: London, England, United Kingdom Application Deadline: N/A Apply Here careersvite.com
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