Dave and Busters Employment – IT Support

Job Description:

An Information Technology Support (ITS) Representative is an individual responsible for certain aspects of IT Support. The IT Support Representative is dedicated to customer support in a highly proprietary software and hardware environment.

Job Responsibilities:

• Image, configure and deploy new workstations shipped to stores.
• Work with super users and other areas of the IT team to identify problems and troubleshoot issues reported to ITS.
• Daily review of open or escalated tickets; review/update/follow-up/close open or escalated tickets.
• Work with IT vendors to resolve support issues.
• Utilize monitoring systems and in place to detect down or problem devices.
• Work closely with the on-site team and/or IT team members during implementations of new equipment or software or upgrades.
• Take incoming support calls, answer incoming email support requests from stores and WHQ.
• Troubleshoot, resolve and document support issues reported to ITS.
• Provide desk side support for WHQ team.

Job Requirements:

• Must be proficient and comfortable working with Windows 7 operating system.
• Must be able to develop an understanding of the configuration of the proprietary software applications and hardware utilized by Dave & Buster’s
• stores and WHQ.
• Must have basic knowledge of server products such as Windows Server 2008, 2012 including basic understanding of Active Directory and
• Microsoft Management Console.

Qualification & Experience:

• Must be proficient and comfortable working with Microsoft Office Products, Remote Desktop, VPN applications.
• Knowledge of Micros 9700 POS platforms and POS Hardware a plus.
• Must be proficient and comfortable troubleshooting desktops and laptops.
• Knowledge of IBM Notes, Adobe products a plus.
• Must be proficient and comfortable troubleshooting networking problems including basic switch and router issues, tracert, dns, dhcp.

Job Details:

Company: Dave & Buster’s Inc.

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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