Job Description: An Information Technology Support (ITS) Representative is an individual responsible for certain aspects of IT Support. The IT Support Representative is dedicated to customer support in a highly proprietary software and hardware environment. Job Responsibilities: Image, configure and deploy new workstations shipped to stores. Work with super users and other areas of the IT team to identify problems and troubleshoot issues reported to ITS. Daily review of open or escalated tickets; review/update/follow-up/close open or escalated tickets. Work with IT vendors to resolve support issues. Utilize monitoring systems and in place to detect down or problem devices. Work closely with the on-site team and/or IT team members during implementations of new equipment or software or upgrades. Take incoming support calls, answer incoming email support requests from stores and WHQ. Troubleshoot, resolve and document support issues reported to ITS. Provide desk side support for WHQ team. Job Requirements: Must be proficient and comfortable working with Windows 7 operating system. Must be able to develop an understanding of the configuration of the proprietary software applications and hardware utilized by Dave & Buster’s stores and WHQ. Must have basic knowledge of server products such as Windows Server 2008, 2012 including basic understanding of Active Directory and Microsoft Management Console. Qualification & Experience: Must be proficient and comfortable working with Microsoft Office Products, Remote Desktop, VPN applications. Knowledge of Micros 9700 POS platforms and POS Hardware a plus. Must be proficient and comfortable troubleshooting desktops and laptops. Knowledge of IBM Notes, Adobe products a plus. Must be proficient and comfortable troubleshooting networking problems including basic switch and router issues, tracert, dns, dhcp. Job Details: Company: Dave & Buster's Inc. Vacancy Type: Full Time Job Location: Dallas, TX, US Application Deadline: N/A Apply Here careersvite.com
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