Friday , March 29 2024

Customer Service Manager – Stryker Corporation Jobs

Website Stryker

Job Description:

Develop, implement, manage and continuously improve strategy for the entire Customer Service operation. Direct the Customer Service operation, which encompasses all aspects of customer services including, quotations, order processing, customer queries, Invoicing, credit notes, customer relations and their related processes. Steer the Customer Service operation towards and maintain Stryker operational service commitments, as well as the organisations mission and values. Deliver exceptional customer experience to both internal and external customers and stakeholders. Drive continuous improvement, optimization, simplification, efficiency, productivity and cost effectiveness

Job Responsibilities:

  • Lead by taking responsibility for both your own engagement and assist in driving engagement in the department. This will include taking a leading role in the Q12 impact planning.
  • Maintain and timeously record all team management tasks in all HR tools and systems.
  • Support, advise and guide the team as needed to achieve required departmental and operational objectives.
  • Hold team members accountable for responsibilities and actions.
  • Conduct competency testing and training sessions based on identified gaps while and documenting all findings corrective actions, testings’ and trainings for audit purposes.
  • Conduct, meetings, feedback and coaching sessions for the team and individuals.
  • Accountable for the Customer Service Operation
  • Set performance targets and objectives for the team and individual contributors.
  • Maintain a motivated, highly skilled and competent CSD team.
  • Continuously upskill and train your team to ensure each team members full potential is met.

Job Requirements:

  • Data analysis, trends and business intelligence dashboards
  • CRM (Sales Force or similar)
  • Presentation skills required
  • English proficient written and verbal
  • Root cause analysis
  • Advance Microsoft Office (Microsoft Project and Visio Advantageous)
  • ERP (SAP, JDE, Syspro, Oracle or similar)

Qualification & Experience:

  • Experience in a Managerial role
  • 6 Years + in medical customer service operations or similar
  • Grade 12
  • Project management or involvement
  • Degree Logistics, Supply Chain Management, Business or similar
  • Process improvement or involvement
  • Project Management and/or Finance qualifications (Advantageous)

Job Details:

Company: Stryker

Vacancy Type:  Full Time

Job Location: Johannesburg, ZA

Application Deadline: N/A

Apply Here

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