Customer Service Manager – Food Lion Job Application

Job Description:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Job Responsibilities:

• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Manage the Front End, including hiring, training, and developing associates
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Control store expenses through proper ordering, care for supplies and equipment
• Support the achievement of budgeted financial and operating results
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
• Ensure Front End schedules are written to provide extraordinary customer service at all times
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

Job Requirements:

• Stand 100% of the time, frequently walking short distances
• Meet established volume activity standards for the position
• Perform repetitive hand and arm motions
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Have sufficient visual ability to check invoices, dates, and other written documents
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Ability to use computers and other communication systems required to perform job functions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

Qualification & Experience:

• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Strong understanding of store operations and merchandising techniques preferred
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Excellent interpersonal, organizational, communication and customer service skills
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must meet minimum age requirements to perform specific job functions
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems

Job Details:

Company: Food Lion

Vacancy Type:  Full Time

Job Location: Kannapolis, NC, US

Application Deadline: N/A

Apply Here

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