Claim Associate – State Farm Jobs 2025

Job Description:

Claims careers at State Farm® fill your days with amazing and challenging opportunities to help people. The team is larger than any other department at State Farm, even so, everyone’s contributions make a difference in the lives of others. There are so many different roles in Claims, so you’ll likely find a spot to fit your skills and work style. We assist the customer to recover from their vehicle total loss.

By applying to this opening you are being considered for a Title Document Processor/Title Associate.

Job Responsibilities:

• Consistently delivers a remarkable customer experience through assisting and handling claims
• Within approved limits or authority applies claims settlement procedures to handle claims, initiate claim payment process, obtains documents needed for salvage sale
• Uses various electronic resources for claim handling
• Follows established procedures to appropriately handle, and settle total loss claims
• Researches, resolves, and settles claims within approved limits and/or as directed
• Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures
• Follows standard claim processes. Sets expectations about timing of claim process
• Work may include- contacting salvage vendors for clarification on what paperwork is needed, talking with customer to explain the titling process and any additional documents we need, within approved limits
• Recognizes and refers claims that are beyond scope of authority
• Works in partnership with Total Loss, Salvage Document Processing and Salvage Invoice Processing
• Communicates with team members, business partners, and external customers which may require contact by telephone, written correspondence, in-person, or other electronic media

Job Requirements:

• Complete all applicable training
• Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects
• Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars
• May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates

Qualification & Experience:

• Familiar with using a computer and be able to type, Active Listening, Attention to Detail, Communication
• Customer Service Experience
• Adaptability, Customer Focus, Self-Improvement, Teamwork

Job Details:

Company: State Farm

Vacancy Type:  Full Time

Job Location: Charlottesville, VA, US

Application Deadline: N/A

Apply Here

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