Claim Associate – State Farm Careers

Job Description:

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. As a Claims Associate in our Auto Injury Department, you will be part of a special team that plays a critical role in serving our customers the injury claim process!

Job Responsibilities:

• Communicating with team members, business partners, and external customers which may require contact by telephone, written correspondence, in-person, or other electronic media.
• Applying knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and parts, medical and anatomical terminology, within approved limits.
• Organizing and processing assigned work and large volumes of claims utilizing appropriate procedures.
• Following standard claim processes.
• Working in partnership with the Claim Specialist to handle and settle both injury and property damage claims.
• Consistently delivering a remarkable customer experience.

Job Requirements:

• Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars
• Fulfill state licensing and continuing education requirements, as applicable
• Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects
• Complete all applicable training
• Strong analytical skills along with high competence in the following: Adaptability, Customer Focus, Decision Making/Judgment, Teamwork, Technical/Functional Expertise
• Strong written, verbal, and interpersonal communication skills

Qualification & Experience:

• High School Diploma/GED
• Preferred/Desired Skills, Education, Knowledge, Experience
• Claim handling experience, preferably PIP/MPC (first party medical) or third party injury claims
• May work irregular hours, including weekends and holidays, based on workload and job requirement
• Must be willing to work flexible work shifts as operation dictates
• May be required to work overtime

Job Details:

Company: State Farm

Vacancy Type:  Full Time

Job Location: Ballston Spa, NY, US

Application Deadline: N/A

Apply Here

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