City of Ontario Jobs Opportunities – Police Dispatcher

Job Description:

The essential functions typically performed by the Police Dispatcher include the following:
Receives, identifies, and records a variety of calls for assistance from the public related to Police services.
Hears, understands, and reacts to radio and telephone communication often simultaneously.
Calms distressed callers, uses interview techniques to gain incident information, and enters calls for service in a timely and accurate manner.

Job Responsibilities:

• Provides information to callers, prepares telephone requests for assistance, assigns incident numbers to occurring events, and refers callers to other staff/agencies as appropriate.
• Dispatches Police personnel and equipment based on computerized recommendations, response procedure guidelines, and knowledge of agency requirements.
• Communicates with Police personnel in the field and informs emergency command staff of pending responses from other agencies.
• Maintains status of calls via computer screens, keyboard, andother communications equipment.
• Conducts tests of emergency communication equipment as needed.
• Coordinates use of radio frequencies among ground units and performs routine communication via radio paging for administrative staff.
• Testifies credibly in court.
• Prioritizes safety related information and analyzes complex information for situational changes.
• Applies a working knowledge of regional geography for all the areas served by the Communications Center.
• Serves as back up for Records Division after hours, including CLETS entries.
• Transmits all-point bulletins received by teletype or radio to field units.
• Contacts other agencies to check on subject warrants.
• Runs registration checks on vehicles, property, wanted information, and driver’s license status and responds to special requests.

Job Requirements:

• Proof of possession of a valid California POST Public Safety Dispatcher Basic Certificate; or
• Proof of successful completion of the POST-certified Public Safety Dispatcher Basic Course (80 hours minimum) and completion of probation as a public safety dispatcher during previous employment; or
• Completion of the POST Entry Level Dispatcher Selection Test Battery. If you have previously completed the POST Entry Level Dispatcher
• Selection Test Battery with another agency, the City of Ontario will accept your score provided that the previous exam was completed with one year and you have a T-Score of 45 or higher. The City of Ontario will not conduct its own written examination.
• Knowledge of CLETS terminal use for law enforcement purposes.
• Knowledge of computer video display terminal and keyboard.
• Knowledge of geography and major road networks of the City and surrounding service areas.
• Ability to work any shift in a 24-hour/day, 7-day/week operation on a rotational basis including weekends and holidays. Shift assignments are based on seniority.
• Ability to work mandatory overtime.
• Ability and willingness to wear mandatory uniform and communication head set.
• Ability to type at a speed of45 words per minute.
• Ability to learn and retain an extensive amount of codes, terminology and procedures required to perform the basic functions of the job.

Qualification & Experience:

• One yearof continuous experience in public safety emergency communications and two-way radio operations and techniques, and complaint phone processing within the last 3 years.
• High School diploma or recognized equivalent.

Job Details:

Company: City of Ontario

Vacancy Type:  Full Time

Job Functions: Other

Job Location: City of Ontario

Application Deadline: N/A

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