Charles Schwab Careers – Sr. Manager-IT Product Management

Job Description:

The Sr. Manager role is located in our Denver, Westlake or Phoenix office. We are seeking an experienced Sr. Product Manager- Call Recording and Analytics to join our Voice Channel Product Management team to manage the full lifecycle of a set of Schwab’s existing Voice products and services and also to develop new and enhanced products and services.

Job Responsibilities:

• Perform and leverage market and user research to further support rationale for product development and positioning
• Work with service provisioning, engineering and support teams to ensure that current and planned products are achievable and delivered to market according to the agreed specification
• Develop a clear product strategy for your set of products and services within the overall the Voice Product Portfolio, ensuring they are positioned correctly in terms of breadth and depth of functionality
• Manage one to many large and complex product’s life cycle from inception (including modifications, upgrades and maintenance) through end of life
• Develop and maintain lean business cases and outcome-focused roadmaps in partnership with business and technology partners
• Work closely with other Voice Product Managers to create, manage, and maintain the Voice Channel portfolio roadmap; identifying client and employee pain points, converting them into themes, initiatives, and features and prioritizing them in a quantifiably justified way
• Participate in product review meetings for a given product set ensuring key stakeholders are involved where appropriate
• Provide stakeholders with information on progress and milestones from scrum teams in a clear measurable way that provides visibility to progress
• Develop a strong working relationship with external vendors and insure they are meeting business needs through their products
• Provide leadership and coordination on large strategic and complex projects, with executive visibility and multiple critical dependencies

Qualification & Experience:

• Ability to build strong working relationships internally and externally
• Knowledge of voice contact center products and services
• 3+ years required of experience, particularly in product management and product development capacity within a contact center or call center environment
• Experience with call recording and analytics tools for large-scale contact centers
• Proven ability to connect business priorities into a product roadmap
• Bachelor’s degree, Master’s preferred
• Vendor relationship management experience
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Demonstrated collaborative style, with ability to lead and influence diverse teams
• 3+ years of experience in agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)

Job Details:

Company: Charles Schwab

Vacancy Type:  Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

Apply Here

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