Busch Gardens Hiring – Correspondence Ambassador

Job Description:

The sights! The sounds! The tastes! As a communications specialist you will help provide the best customer experience. And you’ll provide the expertise and leadership that makes it all happen. Right now, we have a challenging and rewarding opportunity for a passionate, forward-thinking communications specialist.

Job Responsibilities:

• Assist Guest Correspondence Supervisor with various special projects
• Work in a team environment and interact with others in a professional manner
• Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses
• Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives
• Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc.
• Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews.
• Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value based concern resolution.
• Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
• Maintain content and continuously update ride wait times for in park LED boards and mobile app
• Assist as needed with new web, mobile and app development and management

Job Requirements:

• Be at least 18 years old
• Have a High School diploma or GED
• Be proficient in Microsoft Office applications
• Have 6 months of park experience (Internal only)
• Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences

Qualification & Experience:

• Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
• Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, website issues, and LED board issues.
• Be willing to transfer to other Operations positions in event of CDC recommendations
• Valid Driver’s License and ability to meet company driving guidelines, preferred
• Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
• Ability to manage and prioritize diverse projects
• Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays
• Have strong guest relations skills
• Have a professional demeanor

Job Details:

Company: Busch Garden

Vacancy Type:  Part Time

Job Location: Tampa, FL, US

Application Deadline: N/A

Apply Here

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