Friday , March 1 2024

Busch Gardens Careers – Correspondence Supervisor

Website Busch Garden

Job Description:

As a Guest Correspondence Supervisor, review all guest correspondence including e-mail, letters, phone messages, guest surveys, social media comments (including but not limited to Facebook, Twitter, Instagram, and Better Business Bureau), and online reviews.

Job Responsibilities:

  • Work cooperatively with all departments to coordinate and determine appropriate solutions to guest concerns.
  • Perform other duties as assigned.
  • Assist with development of guest recovery initiatives.
  • Enthusiastically represents Sesame Place by displaying a positive attitude, high level of energy, and commitment to quality throughout all aspects of the job.
  • Prepare weekly/monthly report summaries.
  • Draft timely and appropriate responses via email, letter, phone, and online.
  • Document all correspondence and resolutions.

Qualification & Experience:

  • Working knowledge of all Microsoft Office Applications
  • Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
  • Ability to maintain confidentiality and use discretion when handling highly sensitive information.
  • Willingness to comply with all SEA grooming guidelines and employment standards.
  • Available to work varying shifts or hours based on park hours.
  • Customer service or theme park experience preferred.
  • Detail oriented, able to handle multiple tasks, and work in a fast-paced environment under general supervision
  • Excellent verbal, writing, and guest service skills.

Job Details:

Company: Busch Garden

Vacancy Type:  Full Time

Job Location: Langhorne, PA, US

Application Deadline: N/A

Apply Here