Job Description: As a DR to the Senior Sales Manager of the CPS Leadership team, this role will be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts. Job Responsibilities: Ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it. Accountability for the New Sales elements of P&L of the account base including how budgets are aligned and used for resourcing to win new business with a high degree of autonomy with customer relationships whilst adhering to BT’s code of practice Accountable for taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition Accountable for developing a strong understanding of the customer’s requirements and transformational roadmap Accountable for Customer satisfaction improvements increasing Net Promoter score within the account. Accountable for developing successful, sustainable and profitable long-term relationship with customers, this includes effective senior leadership team escalations where appropriate Define, develop and own key customer relationships and customer contact strategy. To use extensive knowledge of BT Products and services to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers Job Requirements: Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team To profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction Identify value added services opportunities to sell and grow revenue Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner Own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication Operate within published commercial and contractual guidelines, making effective use of escalation routes Continuously develop growth pipeline Retention of customer base against aggressive market competition, maximising the BT growth story and network benefits Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results Job Details: Company: BT Vacancy Type: Full Time Job Location: Liverpool, England, UK Application Deadline: N/A Apply Here careersvite.com
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