Job Description: Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Job Responsibilities: Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community Engages with all team members and business partners as appropriate. Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. Conducts interviews and selects employees based on staffing model. Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. Job Requirements: M&T Way Certified M&T Business Banking Specialist within 18 months of hire. Precision Leadership Certified Bi-lingual/Spanish preferred Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets. At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months. Demonstrated strong knowledge of Business Banking products, services and client relationship management. Qualification & Experience: Bachelor’s degree, Four (4) years’ relevant experience. Minimum three years sales experience Job Details: Company: M&T Bank Vacancy Type: Full Time Job Location: Baltimore, MD, US Application Deadline: N/A Apply Here careersvite.com
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