Saturday , February 27 2021

Bmo Harris Bank Careers – Bank Manager II

Website BMO

Job Description:

Guides, directs, and coaches staff to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interest of the customer. Advises customers on lending/credit card strategies and products that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Job Responsibilities:

  • Contributes to the achievement of business objectives through direct market intervention by conducting sales calls, establishing a personal referral network, and other business development activities.
  • Develops and executes a 6-12-month plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
  • Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates to manager for resolution.
  • Conducts cold calls to prospective customers to develop and maintain customer relationships.
  • Supervises the team to ensure customers are provided with superior service that defines a great customer experience.
  • Generates leads to build and maintain customer relationships, resulting in outcomes that define a great customer experience.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
  • Resolves customer related issues using knowledge of bank services, products, and processes.
  • Manages people and leads a team capable of delivering the desired business results.
  • Supports the Bank’s community involvement and participates in community activities.
  • Fulfills sales and service activities for the customer in accordance with approved procedures.
  • Develops and maintains a network in the community to enhance the Bank’s visibility and build a strong referral source for new potential business.

Job Requirements:

  • Collaboration and team skills – In-depth.
  • Analytical and problem solving skills – In-depth.
  • General knowledge of branch technologies, processes, and performance metrics.
  • Collaboration & team skills – In-depth.
  • Influence skills – In-depth.
  • General knowledge of competitive market place and trends in product offerings.
  • Technical proficiency gained through education and/or business experience.
  • General knowledge of credit card products.
  • Analytical and problem solving skills – In-depth.
  • Verbal and written communication skills – In-depth.
  • General knowledge of branch operational processes and policies.
  • Advanced knowledge of competitive marketplace and trends in product offerings.
  • Verbal & written communication skills – In-depth.

Qualification & Experience:

  • Typically between 4 – 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Specialized knowledge from education and/or business experience.

Job Details:

Company: BMO

Vacancy Type:  Full Time

Job Functions: Sales

Job Location: Springfield, IL, US

Application Deadline: N/A

Apply Here