Monday , February 26 2024

Audit Intake Specialist – United Health Careers

Website UnitedHealthcare

Job Description:

The world is a more interesting place when you can see it through someone else’s eyes. Bring your empathy and compassion to a role that will bring out your best everyday. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level.

Job Responsibilities:

  • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
    Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence

Job Requirements:

  • Bilingual fluency in English and Spanish
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Sales or account management experience

Qualification & Experience:

  • High School Diploma / GE (or higher) OR Equivalent work experience
  • Customer Service experience
  • Minimum of 2+ years of combined education, work and/or volunteer experience

Job Details:

Company: UnitedHealthcare

Vacancy Type:  Full Time

Job Location: Hartford, CT, US

Application Deadline: N/A

Apply Here

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