Associate Customer Care Specialist – Duke Energy Internships

Job Description:

Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and pointing them in the right direction?

Job Responsibilities:

• Managing your time, recording it accurately and inputting it according to the company’s quality standards
• Being an engaged customer advocate
• Adapting to constant change, i.e. program offerings, computer tools, process changes
• Thinking on your feet and learning in an ever-changing environment
• Meeting or exceeding performance targets
• Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
• Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions
• Working on your own initiative and participating fully as part of a team under the guidance of a coach
• Being your best, on purpose, every time
• Arriving on time and adhering to your schedule
• Actively engaging and participating in training and weekly coaching sessions
• Handling your customer’s needs with integrity and empathy in one transaction

Job Requirements:

• Thrive when working within deadlines in a fast-paced environment
• Show a strong sense of responsibility and desire to get things done properly
• Communicate clearly and with confidence
• Demonstrate good organizational skills
• Are motivated by results
• Consistently act as a collaborative team player striving for the success of the business
• Possess a warm, friendly and engaging personality with a confident telephone manner
• Are highly self-motivated without self-importance
• Maintain a positive rapport in challenging situations
• Have customer service experience
• Are self-aware and understand the impact of your own performance and behavior
• Have a passion for serving and are able to demonstrate tenacity and persistence
• Present yourself well with a positive, proactive and professional approach

Qualification & Experience:

• Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
• Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
• Ability to work a flexible work schedule as described in the General Job Information section
• One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face
• Some college or college degree
• Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
• Willingness to work in an environment that requires 100% phone-based customer interaction
• Experience promoting products and services in a call center environment
• High School diploma or GED, obtained at time of application submission
• 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center

Job Details:

Company: Duke Energy

Vacancy Type:  Full Time

Job Location: Plainfield, IN, US

Application Deadline: N/A

Apply Here

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