Saturday , May 18 2024

Ashley Furniture Jobs in Wichita – Customer Experience Rep

Website Ashley Furniture

Job Description:

  • Manage large amounts of incoming calls
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Job Responsibilities:

  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies

Job Requirements:

  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

Qualification & Experience:

  • High school degree
  • Proven customer support experience or experience as a client service representative

Job Details:

Company: Ashley Furniture

Vacancy Type:  Full Time

Job Functions: Customer Service

Job Location: Wichita, KS, US

Application Deadline: N/A

Apply Here