Job Description: Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Job Responsibilities: Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Meet personal/customer service team sales targets and call handling quotas Follow communication procedures, guidelines and policies Job Requirements: Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Customer orientation and ability to adapt/respond to different types of characters Qualification & Experience: High school degree Proven customer support experience or experience as a client service representative Job Details: Company: Ashley Furniture Vacancy Type: Full Time Job Functions: Customer Service Job Location: Wichita, KS, US Application Deadline: N/A Apply Here careersvite.com
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