Ashley Furniture Jobs in Wichita – Customer Experience Rep

Job Description:

• Manage large amounts of incoming calls
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Job Responsibilities:

• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies

Job Requirements:

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters

Qualification & Experience:

• High school degree
• Proven customer support experience or experience as a client service representative

Job Details:

Company: Ashley Furniture

Vacancy Type:  Full Time

Job Functions: Customer Service

Job Location: Wichita, KS, US

Application Deadline: N/A

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