Ambulatory Staff Nurse – Massachusetts General Hospital Career

Job Description:

Under the clinical direction of the Gastroenterology Division Director of Ambulatory Nursing and Nurse leader and in collaboration with the supervising providers and in accordance with the rules and regulations of Massachusetts governing Nursing practice, the GI Clinical Nurse will be responsible for the care of patients assigned to the Neurointestinal Motility Clinic, this clinic is focused on the brain gut connection within the body. We are looking for a RN with experience and knowledge of this specialty who is familiar with working in a tertiary/academic hospital setting to join our fast-paced busy outpatient clinical practice. The RN will help facilitate the intake and triage of patients for assigned faculty, including working closely with their provider team to facilitate access to the clinic, patient return calls, prior authorization, responding to patient portal messages, providing patient teaching sessions, injections, cross coverage and working closely with the administrative staff in coordinating visits for the patients.

Job Responsibilities:

• Responds to messages coming into the practice and triages as needed by phone, in-basket, work queues, etc. Monitors and responds to Patient Gateway/EPIC and other electronic patient messages.
• Works closely with the medical assistant and office assistants in patient care coordination.
• Will review patient charts and assist in appropriate scheduling of patients
• Responsible for educating patients regarding medical management of their diseases including medication options, effects, side effects, and therapeutic responses to medications. Teaches patients injection technique and educates them about medications they are using, need for follow-up and side effects to notify the provider
• Facilitates access for patients of the Motility Clinic. Serve as the Access point person: reviews all incoming records for potential patients and assigns doctors accordingly. Will gather information about relevant clinical signs and symptoms and making accurate triage decisions regarding patients’ care, in conjunction with the patient’s provider.
• Effectively and in a timely manner documents nursing phone and chart review assessment, in the electronic medical record as appropriate.
• Provides coverage for other RNs in all specialties of GI as needed
• Triages care to the appropriate program physician in accordance with established algorithms and clinical protocols

Job Requirements:

• Quality Assurance: Skills to work efficiently and effectively and strive to do so in all aspects of position; Effective project management skills and attention to detail.
• Personnel Management: Ability to coordinate among diverse constituents.
• Discretion and Confidentiality: Ability to handle sensitive and confidential matters discreetly and to ensure confidentiality guidelines are maintained by staff.
• Safety/Compliance: Knowledge in aspects of safety applicable to position; Knowledge of and compliance with institutional, JCAHO, HIPAA, and other regulatory bodies’ standards.
• Time Management: Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.
• Skills to work efficiently and effectively and strive to do so in all aspects of position.
• Ability to identify issues/projects and initiates plans to address; Demonstrates forthrightness and integrity. Ability to develop a common vision, communicate effectively, sell ideas, and take ownership and responsibility for activities.
• Ability to manage resources effectively and to ensure accurate and compliant billing processes.
• Able to prioritize promptly to respond to competing demands with a complex patient population.
• Maintain clear communications with other members of the health care and research team.
• Acts independently, but, more importantly, will function as a member of our health care team. The nurse should maintain a level of professionalism that communicates our philosophy of caring for all our patients and /or colleagues with respect as an integral process of our mission as we care for patients.
• Utilizes good judgment in the resolution of clinical and non-clinical problems.
• Exceptional computer skills (including operating systems, word processing, database, electronic mail, Internet, spreadsheets, and other office management systems); Ability to develop and maintain databases and associated analysis and reporting.

Qualification & Experience:

• Maintain steady communication with other members of the health care and research team.
• Acts independently, but, more importantly, will function as a member of our health care team. The nurse should maintain a level of professionalism that communicates our philosophy of caring for all our patients and/or colleagues with respect as an integral process of our mission as we care for individuals with inflammatory bowel disease.
• Utilizes good judgment in the resolution of clinical and non-clinical problems.
• Experience working with EPIC care preferred.
• Bachelor’s degree strongly preferred.
• Valid Massachusetts RN licensure.
• Experience working in a tertiary/academic medical center preferred
• Excellent communication skills when working with peers and patients.
• Able to prioritize promptly to respond to competing demands with a complex patient population.

Job Details:

Company: Massachusetts General Hospital

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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