Monday , February 26 2024

Aldi Job Application – Call Center Agent I

Website Aldi

Job Description:

At ALDI, our customers are our mission. That’s just as true in our stores as it is in our offices. Our Customer Service team is made up of Managers, Supervisors, Analysts and Customer Service Representatives. Whether it’s going through phone, email or social media, we connect with our customers in a compassionate and professional manner, delivering next-level service and providing a vital link between ALDI and the people who count on us for exceptional products.

Job Responsibilities:

  • Receives inbound phone calls, emails, chats, and other contacts in a professional and courteous manner; handles or escalates those phone calls appropriately.
  • Use customer service skills to assist customers with products and services.
  • Collaborates with team members and communicates relevant information to direct leader.
  • Assists in the training and development of new hires.
  • Meets and strives to exceed established goals and performance metrics; achieves overall performance goals of the organization.
  • Identifies where existing processes and procedures could potentially be more effective and efficient.

Job Requirements:

  • Reliable, high-speed internet connection with minimum upload/download speeds of 7Mbps/50Mbps.
  • Ability to thrive in a fast-paced work environment, meeting deadlines and remaining calm under pressure.
  • Ability to stay organized and multi-task efficiently.
  • Ability to work both independently and within a team environment.
  • Must be able to work nights, weekends, and variable schedules, as well as maintain regular and punctual attendance.
  • Willingness to wear a phone headset.
  • Quickly develops rapport with customers and diagnoses their issues via probing questions.
  • Gives attention to detail and follows instruction.
  • Excellent computer navigation, troubleshooting, and typing skills.
  • Excellent verbal and written communication skills.

Qualification & Experience:

  • High School Diploma / GED required.
  • A minimum of 1 year of relevant experience preferred.
  • Or, a combination of education and experience providing equivalent knowledge.

Job Details:

Company:  Aldi

Vacancy Type: Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

Apply Here

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