Legoland Careers – Hotel Senior

Job Description:

We are LEGOLAND California Resort – the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

Job Responsibilities:

• Provide information and assistance to all guests and visitors.
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
• Maintain and improve the quality of the guest experience.
• Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports.
• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
• Assist guest services, safety services, housekeeping, and engineering team with accommodating guest and request.
• Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
• Process all payments according to established hotel requirements.

Job Requirements:

• 1-3 years supervisory experience is required.
• 1-3 years customer service experience is required.

Qualification & Experience:

• Hotel front desk experience and working knowledge of Opera PMS system preferred.
• Ability to successfully lead a team to accomplish goals.

Job Details:

Company: LEGOLAND Florida Resort

Vacancy Type:  Full Time

Job Location: Carlsbad, CA, United States

Application Deadline: N/A

Apply Here

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