Job Description: As a Product Manager, you’ll be the key player in shaping the future of our CRM platform and helping to create and execute on the long-term strategy and prioritized roadmap. Although this is a senior role, like most other PMs at Netflix you will be focused on leading a cross-functional team, without direct reports, so you can focus on having an enormous impact on our customer and agent experience without managing an organization. Job Responsibilities: Partner with each CS functional team to better understand their vision and challenges and deliver best possible solutions together. Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams. Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap. Expand product management responsibility to other tools as business needs present. Embody the unique Netflix culture Provide product management leadership for our customer relationship management platform including features, capabilities, data pipelines, APIs and integrations. Understand any differences in support expectations in different regions around the world, and tailor experience accordingly. Job Requirements: Outstanding written and verbal communication skills: great memos and presentations, an ability to build trust and create collaborative partnership cross-functionally are extremely important Deep focus on delivering a great customer and agent experience. Ability to inspire, motivate and lead designers and engineers Organizational leadership and influence without authority Ability to make tough decisions informed by both data and judgement. Qualification & Experience: Prior experience working with CRM products whether 3rd party or in-house build Prior experience focusing on Customer Service Experience working on global products is also beneficial Demonstrated record of executing projects that measurably improved customer and agent experiences. 5+ years experience in product management for consumer or internal-facing products. Job Details: Company: Netflix Vacancy Type: Full Time Job Location: Salt Lake City, UT, US Application Deadline: N/A Apply Here careersvite.com
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