Job Description: The MyShop Captain is an exceptional Associate - one who prioritizes the customer experience above all else. The MyShop Captain is a merchandise expert, knowledgeable in current trends, merchandise selection and availability. The MyShop Captain knows how to turn a browser into a buyer, utilizing product knowledge and finding out how best to serve a customer’s wants and needs. The MyShop Captain acts as a customer satisfaction role model for coworkers and peers, creating a memorable experience for each and every one of their customers. Guide the team to maintain high customer readiness and service standards at all times. As an advocate for the customer, communicates customer feedback and expectations to store and district leadership. Perform other duties as necessary. Job Responsibilities: Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. Serves as role model for peers and mentor for new hires on Product Knowledge, My Client, use of mobile devices and MAGIC Selling Behaviors to generate incremental sales. Develops repeat business using My Client to regularly communicate upcoming events, new merchandise receipts and product replenishment to generate incremental sales, whether the client is in the store or not. Provide an exceptional customer experience by ensuring the customer is always the priority. Proactive in assisting customers who are using mobile devices to shop and compare, whether Macy’s devices or their own. Drive sales by consistently demonstrating exceptional Selling Skills. Be proficient in POS and MPOS systems including Search and Send, My Client and Macy’s shopping app. Empower team to assist in all aspects of fulfillment to service customer needs. Motivate team to ensure that individual, Shop and Store goals and priorities are being met and properly balanced. Acknowledge customers in a friendly and helpful manner. Job Requirements: Involves standing for at least two consecutive hours. Self-starter, able to work independently and as part of a team & must have good time management skills. This position involves constant moving and standing. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching and climbing ladders. May involve reaching above eye level. Involves close vision color vision, depth perception, and focus adjustment. Qualification & Experience: Previous management experience preferred. Effective verbal, written and communication skills. No specific educational accomplishments are necessary. Job Details: Company: Macy's Vacancy Type: Full Time Job Location: Daly City, CA, US Application Deadline: N/A Apply Here careersvite.com
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