Job Description: Associates handle inbound or outbound calls with customers whose balances have charged off. Associates should help customers with payment arrangements that relieve them of outstanding debt balances with the company. They may do so through payment arrangements, settlements, or other tools appropriate to the situation. The goal is to help our customers find a way to move past their existing debt and get on the road to building back their credit. Job Responsibilities: Perform account level research Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc) Attend team meetings Manage inbound and outbound recovery calls Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off Update account info and complete appropriate documentation to ensure accurate records Job Requirements: At this time, Capital One will not sponsor a new applicant for employment authorization for this position. At least 1 year highest risk loss mitigation experience in Financial services or banking (repo, skip, recovery, loan modifications) At least 2 years call center or Loss mitigation experience Qualification & Experience: Bachelor’s Degree High School Diploma, GED, or equivalent certification At least 1 year of experience in Call Center or Loss Mitigation Job Details: Company: Capital One Vacancy Type: Full Time Job Location: Plano, TX, US Application Deadline: N/A Apply Here careersvite.com
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