Job Description: The Credit Fraud Team helps protect our customers from all aspects of fraudulent activity on their accounts. They do this by leveraging industry standard fraud detection tools, real-time data and, most importantly, well-honed critical thinking skills, excellent “in the moment” decision making ability and exceptional customer service. Our fraud specialists collectively have saved Nordstrom and our customers tens of millions of dollars a year in fraud losses…annually! Job Responsibilities: Strive to stop fraud before it happens Detect fraud and deliver top-notch experience for our customers Advocate for our customers when they experience fraud, provide education and support Job Requirements: Excellent verbal and written communication skills Ability to handle a high volume of calls with detail and accuracy, while delivering excellent customer experience Initiative, ability to act proactively, and employ creativity to find solutions to complex problems Qualification & Experience: Proven critical thinking skills including ability to identify fraud trends quickly 1+ year of Nordstrom Card Services or Account Services experience (preferred) 6+ months customer service related experience; or equivalent combination of education and experience Job Details: Company: Nordstrom Vacancy Type: Full Time Job Location: Centennial, CO, US Application Deadline: N/A Apply Here careersvite.com
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