Job Description: The Training Specialist for Claims operations will develop, implement and evaluate training plans and programs to ensure organizational readiness for his/her assigned area(s) of responsibility. This position will perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of his/her assigned area(s) of responsibility. Job Responsibilities: Develops training materials, manuals, procedures and/or visual aids to meet objectives of his/her assigned area(s) of responsibility. Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions. Liaises with assigned area(s) of responsibility to ensure training materials, procedures, plans and/or programs reflect business needs and support organizational readiness. Conducts training and ongoing training evaluations to ensure effectiveness of programs and recommends modifications as necessary. Proactively collaborates and communicates with appropriate internal/external stakeholders to address training gaps to optimize organizational performance. Develops, implements and evaluates training plans and programs for his/her assigned area(s) of responsibility to meet departmental training objectives. May share knowledge with junior and/or peer team members. Develops and conducts training needs assessments and determines training requirements for new program development. Job Requirements: Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding. Successfully completes regulatory and job training requirements. Demonstrates the ability to use sound judgment and discretion regarding confidential information. Demonstrates strong interpersonal skills with a collaborative style. Demonstrates solid project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines. Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail. Qualification & Experience: 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required) Ability to work with others in a team environment. Work and be proficient with e-mail systems. 1 - 3+ Years experience in training that directly aligns with the specific responsibilities for this position (Required) Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues). Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge of curriculum development principles. Job Details: Company: Lincoln Financial Group Vacancy Type: Full Time Job Location: Greensboro, NC, US Application Deadline: N/A Apply Here careersvite.com
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