Job Description: This position works directly with customers, In-Home Design Managers and corporate support teams to evaluate and create necessary process improvements and tools to delight clients and is an ambassador for the In-Home consultation strategy. Job Responsibilities: Responsible for ensuring all call, chat and email volume are answered with a high level of urgency to capture immediate customer needs and qualifies the customer need for an In-Home consultation with the In-Home Design team. Responsible for the Inbound Call experience for all customer calls received from the national 1-800 number for the In-Home consultation strategy. Additionally, responsible for scheduling leads submitted via the store and BestBuy.com. Arranges and coordinates In-Home Consultation schedules, meetings and appointments for the In-Home Consultation team in the most efficient way in service of the client and the In-Home Design Manager. Reschedules or cancels customer consultations as necessary and communicates any changes to the In-Home Consultant. Determines most appropriate channel to solve customer needs and facilitates warm handoff. (e.g., Geek Squad, Best Buy Direct, ECC). Utilizes CRM to complete all scheduling tasks and customer information updates. Responsible for triaging customer orders for the In-Home Consultation when necessary or required. Job Requirements: Utilizes Field In-Home Operations Specialist to solve problems and where local leadership involvement is required. Responsible for increasing knowledge and awareness of market leaders on the effectiveness of store lead generation. Shares data and insights with Field Leadership and Corporate teams. Creates reporting as needed in support of creating efficiency for the In-Home Consultation process. Qualification & Experience: Able to use multiple computer systems and toggle between windows simultaneously which includes being able to talk and type at the same time. Microsoft Office Suite proficiency 1 or more years experience in phone based customer service Ability to work a schedule that includes evenings and weekends Job Details: Company: Best Buy Vacancy Type: Full Time Job Location: Richfield, MN, US Application Deadline: N/A Apply Here careersvite.com
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