Job Description: As part of the quality assurance team within Customer Resiliency, this role will be responsible for the design, development and presentation of a diverse set of learning materials to support our Customer Resiliency Quality Assurance associates, our internal collections associates and external suppliers. Job Responsibilities: Identifies ongoing and up-training needs and recommends performance solutions to improve customer experience, regulatory adherence, and collection effectiveness with customers. Utilizes Project Management practices and tools to effectively manage the full life-cycle of all learning projects. Develops training materials and elearning as well as utilizes training resources offered by Capital One to deliver training to associates and suppliers. Leads live training for Capital One associates and external suppliers through in-person or virtual meetings. Partners closely with key business partners to translate business intent into engaging learning materials. Participates in internal continuous improvement efforts by offering ideas and creative solutions to improve policies, processes and tools. Job Requirements: Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design). Willingness to roll up sleeves and work in a highly team oriented environment. Experience with project management and managing multiple, simultaneous tasks Collaborative, team player attitude with the ability to navigate and influence the organization. Knowledge of learning development applications. Execute process improvement solutions to business problems, using data analysis, and optimization tools to support strategic process improvement plans. Horizontal thinking: finds solutions that contribute to greater goals outside of own area, and uses one’s subject matter expertise to influence broadly Strong tactical thinking, creative and analytical reasoning. Learning agility: curiosity and aptitude to learn new things, models openness and applies learnings, and seeks insight over information Regularly and systematically use data to uncover opportunities, track performance, and drive decision making. Exceptional professional communication and writing skills Ability to learn and master new software applications quickly and thoroughly Drives breakthrough results: swings for the fences – bold invention and stop the incremental improvement, works in short iterations with a bias toward prototyping and learning, over-delivers to goals, despite external forces, makes timely, grounded decisions and takes action, and drives simplicity to ensure operational excellence, and above all, a reverence for risk management High level of proficiency in Google Suite applications (Docs, Sheets, Slides) Basic video and audio editing skills are a strong plus Lead stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner Qualification & Experience: At least 1 year of experience developing learning content At least 1 year of experience of project management At least 2 years’ experience in instructional design or development At least 1 year of experience using Google Slides or PowerPoint Bachelor’s Degree or Military Experience Job Details: Company: Capital One Vacancy Type: Full Time Job Location: Richmond, VA, US Application Deadline: N/A Apply Here careersvite.com
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