Job Description: As a Support Manager , you're responsible for building and maintaining exceptional real estate customer service teams. You'll be responsible for the growth and development of your teams, driving team performance, and acting as an escalation point for issues and resolving them as they arise. You will report to the Director of Support Operations and will be responsible for 1-2 teams of Tour Coordinators. In addition, you will continue to maintain your expertise in customer service and Redfin's mission & values. Job Responsibilities: Manage a team of support staff which could include, but is not limited to the following: provide real estate guidance, customer service coaching, and business expertise as needed responsible for onboarding and training new team members on contracts and local business market characteristics and determine when the employee is ready to begin their workload perform regular meetings with individuals and team; shadow team members on the job to ensure best practices are being used, provide real-time troubleshooting for customer-related issues as needed manage team’s performance by using data and metrics to spot trends, weaknesses and strengths among your team; combine data/metrics with what you learn shadowing your team to identify/address issues and best practices; reinforce and hold your teams accountable to Redfin's current service offering;identify performance issues, initiate and conduct performance improvement plans and reviews in conjunction with guidance from HR and Manager Other duties as assigned. Job Requirements: Ability to multitask, prioritize, and manage time appropriately Excellent problem-solving skills All Support Managers are required to maintain an active license and memberships with board and MLS affiliated with Redfin as required by your state. Ability to interact and build relationships with all levels of management, associates, industry peers, direct reports, and clients Familiarity with using metrics and data to assess performance Qualification & Experience: Familiarity with technology including email, computers, and smartphones; not afraid to jump in and learn a new system, able to learn and adopt new technology practices Excellent communication skills, written and oral Experience in leading and developing a team Knowledge of Real Estate transactions Proven ability to guide clients through a Real Estate purchase Job Details: Company: Redfin Vacancy Type: Full Time Job Location: Chicago, IL, US Application Deadline: N/A Apply Here careersvite.com
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