Job Description: The Medical Records Coordinator will perform and deliver on highly routine assignments independently for his/her assigned area(s) of responsibility in accordance with established procedures/guidelines. S/he will contact health care providers to request/retrieve medical records and invoicing and pay appropriate medical fees. Job Responsibilities: Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately. Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role. Meets or exceeds departmental quality and service standards. Works overtime as needed. Handles escalated issues and rush requests from claims examiners/managers as needed. Contacts health care providers and medical facilities to request and retrieve medical records needed for processing claims. Organizes, plans, and prioritizes work to meet or exceed productivity standards in order to meet business needs. Monitors and reviews information from medical records requests to troubleshoot issues and solve problems Provides information to supervisors, co-workers, and others by telephone, in written form, e-mail, or in person. Enters, transcribes, records, stores, and/or maintains information in written or electronic/magnetic form. Job Requirements: Works with internal and external customers to achieve timely processing and retrieval of medical records Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures. Remains current in profession and industry trends. Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes Performs other duties as required. Qualification & Experience: High School or GED (Minimum Required) 0 - 1+ Years of general administrative support, customer service, and/or data entry experience. (Required) Demonstrates good written and verbal communication skills. Ability to read, analyze and interpret internal documents such as but not limited to policy and procedures and standard operating procedures. Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form. Demonstrates ability to evaluate information and the implications of a course of action or solution. Ability to perform under stress in cases of emergency, critical or hazardous situations. Ability to work with others in a team environment. Demonstrates the ability to use sound judgment and discretion regarding confidential information. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Successfully completes regulatory and job training requirements. Demonstrates ability to work in a fast-paced environment. Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.). Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity. Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail. Demonstrates interpersonal skills with a collaborative style. No Licensure or Certification Required. Job Details: Company: Lincoln Financial Group Vacancy Type: Full Time Job Location: Omaha, NE, US Application Deadline: N/A Apply Here careersvite.com
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