Job Description: Provide quality customer service within the store. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice. Job Responsibilities: Maintain signage for displays during the price change process Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty Understand and follow Food Safety and Workplace Safety guidelines and procedures Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses Communicate prices not transmitted correctly or any “not on files” to the Customer Support Center via Voice of Retail Scan the product or tag for each price change to ensure accuracy Ensure compliance with local, state and federal regulations Make tag corrections on any item not transmitted according to price changes Order and maintain all Warehouse and DSD replacement shelf tags Maintain tags for new items and ensure that the items scan correctly Replace tags for each item that changes price in all departments Observe and correct all unsafe conditions that could cause associate or customer accidents Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience Perform all other duties as assigned Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Verify prices and tags for 1000 items in the store each week, using the wireless hand held unit, according to the schedule supplied by the Customer Support Center and corrects any differences Pull tags and hangs closeouts for items deleted Courteous and helpful to other associates Maintain a complete understanding of and adherence to company guidelines, policies and standard practice Ensure that all advertising and sales promotion materials are properly utilized Job Requirements: Excellent interpersonal, organizational, communication and customer service skills High school graduate or equivalent preferred Must meet minimum age requirements to perform specific job functions Ability and willingness to learn multiple tasks and technical requirements of the job Must be able to meet the physical requirements of the position, with or without reasonable accommodations Ability to use technical information to solve problems Qualification & Experience: Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Stand 100% of the time, frequently walking short distances Pull or push up to 75 lbs. on occasion Job Details: Company: Food Lion Vacancy Type: Full Time Job Location: Winston-Salem, NC, US Application Deadline: N/A Apply Here careersvite.com
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