Job Description: Administer the course materials department operations for a store, including supervising employee activities and providing hands-on technical and functional guidance to aid in accomplishing financial and marketing objectives. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks Job Responsibilities: Assists customers and provides guidance to department associates around course materials buying decisions (new, used, rental and digital). Resolves customer (faculty, staff, and students) concerns regarding service or product. In partnership with Store Manager, presents, interacts and influences faculty, department chair(s), Dean and/or administration on course materials issues, ensuring resolution for escalated issues including input for strategy and goal development for the department and/or store. Comes up with solutions for business improvements and analysis sell throughs. In partnership with the store manager, oversees the special order functions. In partnership with the store manager, plans course materials department work calendar, and enforces policies related to specific tasks and activities. Ensures staffing levels support business needs.Develops staff and works to identify key talent to support talent pipeline. Supervision may also include oversight across remote locations. Models and manages effective supervision. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Supervises the employees of the course materials department, including assigning and evaluating their work, as well as, interviewing, hiring and training new employees. Job Requirements: 3-5 year's previous textbook experience handling progressively more complex functions desired, including 1 -- 3 years retail supervisory experience. Associates Degree or equivalent Strong communication skills (verbal and written) Qualification & Experience: Computer literacy. Previous supervisory/management experience in book or retail industry desired. 3-5 years experience Job Details: Company: Follett Vacancy Type: Part-time Job Location: Coral Gables, FL, US Application Deadline: N/A Apply Here careersvite.com
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