Job Description: At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 38,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team! Job Responsibilities: Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management) Interact professionally with corporate IT, other departments, and outside vendors regarding implementations or issue resolutions. Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management) Participate in the deployment, monitoring, maintenance, upgrade, and support of IT systems including networking switches, wireless, copper and fiber optic infrastructure, PCs, hardware, software, and peripherals Other duties as assigned Manage projects to ensure they are completed on time, on budget, and according to the customer’s needs Job Requirements: Technical certifications for PC, Network, Telcom, and system support experience a plus High school diploma or equivalent Must have the ability to troubleshoot network and wireless issues using commonly available networking appliances or tools Working knowledge of Windows, Cisco IOS, Avaya, Apple iOS, Android, and other OS platforms as needed Guest service experience preferred At least two years of experience working with PC, Telecom, System Support and/or Networking Qualification & Experience: Excellent written and verbal communication skills Able to adapt to evolving technology trends that will enhance business functionality Ability to recognize service design (according to ITIL methodology processes) concerns and address with peers and supervisors. (Service levels, availability management, information/physical security management) Ability to lift 75 pounds Able to work autonomously or as part of a diverse group Must be able to read and understand blueprints for electrical design pertaining to copper and fiber installations Ability to push/pull 150 pounds Have proven analytical, evaluative, and problem-solving abilities Job Details: Company: SeaWorld Parks & Entertainment Vacancy Type: Full Time Job Location: San Antonio, TX, US Application Deadline: N/A Apply Here careersvite.com
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