Job Description: The Retail Shift Leader is responsible for assisting the Retail Supervisor and Retail Manager and the retail and food and beverage teams as a part of the day to day operations of the department. In this role, you will lead a team of fun driven and enthusiastic magic and memorable experience makers. Job Responsibilities: Support the Retail Manager and Retail Supervisor in the efficient, effective, and safe day-to-day running of assigned commercial areas of the attraction, including the retail store, Café and Photo, with a strong focus on maximizing per cap spends and Average Transaction Values. Ensure that the highest possible standards of service, cleanliness, technical operation, and safety are adhered to by the Retail Team and Food and Beverage Team. Lead (by example) the Retail and Food and Beverage Team to consistently deliver world-class experiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets. Support the Retail Manager and Retail Supervisor with Merchandising and Inventory Control programs for the attraction. Be the best-in-class on-the-floor example of excellence in assigned commercial areas of the attraction. Work with Retail Manager and Retail Supervisor to implement labor budgets/schedules for various day-types and seasonal needs. Support the ongoing training of Retail and Food and Beverage Team as required for safe, efficient, and effective operation of assigned commercial areas. Job Requirements: High School Diploma or GED required; college degree preferred. Excellent communication skills are required. Must be able to work in a fast paced environment. Qualification & Experience: Retail experience is required; brick and mortar store in addition to food and beverage experience is preferred. Customer service experience is preferred and experience working with children and families is desirable. This position requires a fun, outgoing approach in interacting with others with a desire to provide service on the highest possible level and the ability to work individually and as part of a team. Job Details: Company: Merlin Entertainments Vacancy Type: Temporary Job Location: Columbus, OH, US Application Deadline: N/A Apply Here careersvite.com
Careers Vite – Latest Jobs 2025