Job Description: The PBX Operator provides prompt, courteous, and efficient handling of all incoming calls/texts and assistance for outgoing calls which transpire through PBX while maintaining a positive and professional image. In addition, the Telephone Operator plays an integral part in assisting with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance. Job Responsibilities: Input and access data in Opera, Open Table, and Alice. Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance Anticipates guests needs while providing recommendations of the hotel and local attractions Assists guests with changes in their room or restaurant reservation Assists with guests requests for maintenance, housekeeping, Food & Beverage Handles incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel’s standard operating procedures Maintains discretion and confidentiality of all calls, guest room and fax numbers Provides clear and concise communication while assisting guests with their questions or needs Communicates with housekeeping regarding room availability and guest requests Responsible for clear and accurate radio communications with departments of the hotel Job Requirements: Experience in a call center environment preferred Experience using and navigating various computer systems Must be available to work a flexible schedule to include weekends & holidays Minimum of one-year hospitality experience in customer service preferred Qualification & Experience: Strong verbal and interpersonal skills Strong attention to detail Commitment to exceptional guest service Works well independently or as part of a team Must possess strong multitasking skills Adheres to the policies and procedures of LEGOLAND California Working knowledge of Opera PMS system preferred. Job Details: Company: Merlin Entertainments Vacancy Type: Full Time Job Location: Carlsbad, CA, US Application Deadline: N/A Apply Here careersvite.com
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