Job Description: We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless! Job Responsibilities: Assist with the coordination and resolution of major incidents. Demonstrate good knowledge of all Merlin IT Systems and Services. Work with the wider Merlin Digital Department to develop and improve the IT Service delivered to the Merlin Business. Provide first class IT Support & Service Delivery to Merlin staff. Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction within IT Operations. Act as a point of escalation for major incidents. Ensure technical documentation is up to date and fit for purpose. Promote a sense of ‘Team Operations’ and demonstrate a collective working environment across all Technical Staff. Demonstrate good knowledge and technical understanding of all Merlin attractions and offices. Ensure the Global Service Desk is being used as a ‘Single Point of Contact’ for all IT requests and incidents. Job Requirements: Experience with digital signage kiosks is preferred. Must have good desktop, hardware and application support skills. Knowledge of operating systems such as Opera and other POS systems is preferred. Qualification & Experience: Must have 3 years' experience working with with first line support escalation procedures. Must have the ability to work in a fast paced environment. Experience with ITIL Foundation is highly desirable. Job Details: Company: LEGOLAND Florida Resort Vacancy Type: Full Time Job Location: Carlsbad, CA, United States Application Deadline: N/A Apply Here careersvite.com
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