Job Description: We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless! Job Responsibilities: Provide information and assistance to all guests and visitors. Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information. Maintain and improve the quality of the guest experience. Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports. Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX. Assist guest services, safety services, housekeeping, and engineering team with accommodating guest and request. Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction. Process all payments according to established hotel requirements. Job Requirements: 1-3 years supervisory experience is required. 1-3 years customer service experience is required. Qualification & Experience: Hotel front desk experience and working knowledge of Opera PMS system preferred. Ability to successfully lead a team to accomplish goals. Job Details: Company: LEGOLAND Florida Resort Vacancy Type: Full Time Job Location: Carlsbad, CA, United States Application Deadline: N/A Apply Here careersvite.com
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