Job Description: This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. Job Responsibilities: Obtains credit card information and ensure that this information is secure to protect the guests. Answers the telephones in a courteous and friendly manner, providing prompt and quality service. Ensures that all reservations are accurate and the required deposits are obtained. Provides the guest with the correct information on room occupancy, cost of room, available packages, and contents of the guest rooms both standard and upgraded. Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy. Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary. Job Requirements: Must be friendly and outgoing. Prefer one year experience Hotel Front Desk Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone. Qualification & Experience: Telephone experience preferred. Must be able to perfom a multiple tasks in a fast‑paced enviornment. Must have a basic knowledge of computers, math and be able to type 25 wpm. Job Details: Company: Knott's Berry Farm Vacancy Type: Full Time Job Location: Buena Park, CA,US Application Deadline: N/A Apply Here careersvite.com
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