Job Description: As a Guest Correspondence Supervisor, review all guest correspondence including e-mail, letters, phone messages, guest surveys, social media comments (including but not limited to Facebook, Twitter, Instagram, and Better Business Bureau), and online reviews. Job Responsibilities: Work cooperatively with all departments to coordinate and determine appropriate solutions to guest concerns. Perform other duties as assigned. Assist with development of guest recovery initiatives. Enthusiastically represents Sesame Place by displaying a positive attitude, high level of energy, and commitment to quality throughout all aspects of the job. Prepare weekly/monthly report summaries. Draft timely and appropriate responses via email, letter, phone, and online. Document all correspondence and resolutions. Qualification & Experience: Working knowledge of all Microsoft Office Applications Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines. Ability to maintain confidentiality and use discretion when handling highly sensitive information. Willingness to comply with all SEA grooming guidelines and employment standards. Available to work varying shifts or hours based on park hours. Customer service or theme park experience preferred. Detail oriented, able to handle multiple tasks, and work in a fast-paced environment under general supervision Excellent verbal, writing, and guest service skills. Job Details: Company: Busch Garden Vacancy Type: Full Time Job Location: Langhorne, PA, US Application Deadline: N/A Apply Here careersvite.com
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