Job Description: The sights! The sounds! The tastes! As a communications specialist you will help provide the best customer experience. And you’ll provide the expertise and leadership that makes it all happen. Right now, we have a challenging and rewarding opportunity for a passionate, forward-thinking communications specialist. Job Responsibilities: Assist Guest Correspondence Supervisor with various special projects Work in a team environment and interact with others in a professional manner Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc. Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews. Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value based concern resolution. Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue Maintain content and continuously update ride wait times for in park LED boards and mobile app Assist as needed with new web, mobile and app development and management Job Requirements: Be at least 18 years old Have a High School diploma or GED Be proficient in Microsoft Office applications Have 6 months of park experience (Internal only) Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences Qualification & Experience: Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, website issues, and LED board issues. Be willing to transfer to other Operations positions in event of CDC recommendations Valid Driver's License and ability to meet company driving guidelines, preferred Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment Ability to manage and prioritize diverse projects Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays Have strong guest relations skills Have a professional demeanor Job Details: Company: Busch Garden Vacancy Type: Part Time Job Location: Tampa, FL, US Application Deadline: N/A Apply Here careersvite.com
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